Fast & Reliable Heat Pump Maintenance in Santa Cruz
Fast, certified service for your home's heating, cooling & appliances. Diagnostic fee waived when you hire us.
Why Santa Cruz Homeowners Choose Plug-In Services
Diagnostic Fee Waived
Licensed & Insured
Premium Brand Specialists
Local Santa Cruz Business
How it works
Schedule
Diagnose
Estimate
Repair
What customers
say about us
Very smooth experience. Drivers were friendly, the itinerary was exactly as we discussed, and the communication before the trip was excellent. Would definitely book with them again.
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Matt and Alex are great! We had them come service our dryer twice after it started smoking. For some reason lint accumulation is bad on our dryer. (My daughter is constantly doing laundry, like daily) We will definitely call them back again for any repairs that come up!
I've used them a couple of times now for multiple appliance services and a ducting service. Fantastic company. Very knowledgeable, honest, thorough and polite. I highly recommend.
Outstanding service, messaged back less than 5 minutes after my inquiry, was able to come out that afternoon on OUR schedule, and diagnosed the issue which didn't require parts replacement. Very friendly and efficient, will definitely use again,
Knowledgeable, multi skilled in HVAC, appliance repair, and electrical. Fixed by central heater rather than trying to sell me a replacement for $8-9K. The heater is operating like new. Gave me a reasonable estimate for zoning my house and redo wrapping my flume. I will higher him again.
Matt is great. We had him help us with our HVAC system, overhead lighting, and broken washing machine. In each case he did solid work. Importantly, he worked with us to find the most sensible solution. Some contractors will leave you out of the decisions but not Matt. He will help you find the right solution to fix the problem!
Matt did a great job repairing my dryer! Beth responded to my request, and scheduled me right away. I am very satisfied and will use their services for any appliance repair in the future!
My oven mysteriously turned on by itself a few times today. Stressful! And strange! Vlad was able to fix my thermostat, and I am so grateful Plug-in Services was able to address my concerns so quickly. Thank you!
"Honest, efficient and fairly priced — Matt diagnosed our AC and both thermostats within half an hour and had everything fixed the same day. Got a next-day appointment when other companies were scheduling weeks out. Highly recommend.
Matt replaced our dishwasher pump and fixed a noise issue on our washing machine — all in one visit. Within half an hour the washer was running so quietly it felt brand new. Thank you Matt!
Matt is so awesome! We had an issue in May and he came and did the work rather quickly and gave us a year warranty on his work. He came back quickly and didn't take payment. Not to mention, his cost is very fair. He will forever be our tech
Brands we service
Frequently asked questions
The cost depends on the type of issue and parts required. Most repairs range from $150 to $600, with more complex jobs such as heat exchanger replacement costing more. At Plug-In Services, we charge an $80 diagnostic fee — which is fully waived if you move forward with the repair. You'll always receive a clear, upfront quote before any work begins.
Yes. We offer same-day and next-day appointments across Santa Cruz County. During peak winter season availability can be limited, so we recommend calling ahead to secure your slot. Reach us at (831) 888-9348 or schedule online.
We service all major brands including Carrier, Trane, Lennox, Goodman, Rheem, and Bryant. Whether you have a furnace or a heat pump, we can work on it — regardless of the make or model.
Most repairs are completed in 1–3 hours. If a part needs to be ordered, we'll let you know upfront and schedule a follow-up as quickly as possible to minimize your downtime.
Yes. Our $80 diagnostic fee is fully waived when you move forward with the repair — it goes toward the cost of service. You only pay for the work itself.
A good rule of thumb: if your system is under 15 years old and the repair cost is less than half the price of a new system, repair is usually the better choice. Our technician will give you an honest assessment and walk you through your options — no upselling, no pressure.
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